Mayor Walsh Announces Release of 2025 City Services Guide

Published on December 26, 2024

Syracuse Mayor Ben Walsh announced the 2025 City Services Guide will begin arriving to city resident mailboxes starting Monday, Dec 30. The reference guide, created by the Department of Public Works (DPW), is used by residents all year long for need-to-know guidelines and dates for DPW services, as well as contact information for services provided by City departments. 

“The City Services guide provides residents with valuable information to better understand the services available through City departments,” said Mayor Walsh. “It strengthens community ties and ensures that those living in the city can easily access essential resources.” 

The booklet outlines services provided by the City and resident responsibilities for trash and recycling disposal, sidewalk clearing and maintenance, and sewer services. The guide includes a map of city quadrants for DPW pickups and a full schedule for biweekly recycling, yard waste and leaf pickups in 2025. 

Cityline, the City’s service request tool, offers residents access to customer service representatives who can answer questions or direct each request to the appropriate department to address. Using the mobile app or the web portal, all city residents can submit service requests, check progress on requests, offer direct feedback, and have access to requests submitted by your neighbors. The City Services Guide refers residents to the Cityline phone number 315-448-CITY (2489) and social media handle (@syrcityline) more frequently to ensure residents can view non-emergency service-related updates as they are posted regularly. 

A directory of phone numbers for immediate assistance can be found on the front of the guide. The 2025 City Services Guide can also be downloaded below.