Mayor Walsh Announces Release of 2024 City Services Guide

Published on January 08, 2024

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Syracuse Mayor Ben Walsh announced the 2024 City Services Guide will begin arriving to city resident mailboxes starting Wednesday, Jan 10. The reference guide, created by the Department of Public Works (DPW), is used by residents all year long for need-to-know guidelines and dates for DPW services, as well as contact information for services provided by City departments. 

“The City Services guide empowers residents with information to help them understand the services offered by City departments,” said Mayor Walsh. “It fosters a stronger community connection and makes it easier for people living in the city to access essential resources.” 

The tri-fold pamphlet outlines services provided by the City and resident responsibilities for trash and recycling disposal, sidewalk clearing and maintenance, and sewer services. The guide includes a map of city quadrants for DPW pickups and a full schedule for yard waste and leaf pickups in 2024. 

Cityline, the City’s service request tool, offers residents access to customer service representatives who can direct each request to the appropriate department to address. Using the mobile app or the web portal, all city residents can submit service requests, check progress on requests, offer direct feedback, and have access to requests submitted by your neighbors. The City Services Guide refers residents to the Cityline phone number (315) 448-CITY (2489) and social media handle (@syrcityline) more frequently to ensure residents can view non-emergency service-related updates as they are posted regularly. 

A directory of phone numbers for immediate assistance can be found on the front of the guide. The 2024 City Services Guide can also be downloaded online at syr.gov/PublicWorks.