The Syracuse Water Department is responsible for constructing, maintaining, and operating all necessary and desirable facilities for the supply and distribution of a safe, potable water supply for the City of Syracuse. For a description of the water system and information about the quality of the water that is supplied by the Syracuse Water Department, see the Consumer Confidence Report. This includes information both New York State Department of Health and United States Environmental Protection Agency regulations require we provide to our customers. The Newsletter also contains the latest news and information about your water system. To view the newsletter see the Current Drinking Water Report. You will need Acrobat Reader to view the document.
As a reminder, City water bills are the responsibility of the owner of the property where the service was provided, and therefore are sent to the owner of the property. Landlords and tenants should make other arrangements to obtain billing information if the water bill, by lease agreement, is the responsibility of the tenant.
Our water system recently violated a drinking water requirement. Although this is not an emergency, as our customers, you have a right to know what happened, what you should do, and what we did (are doing) to correct this situation.
Click below to see the notice.
Notice July 2024(PDF, 79KB)
As of September 1, 2023, the application acceptance period for (LIHWAP) is closed.
If you have already submitted an application, you may continue to upload required documents.
At the NYS Office of Temporary and Disability Assistance Website Here
Click here
Commissioner
Deputy Commissioner
Water Administration/Engineering Offices: 315-448-8340 Water Billing, Accounts, & Payment Information: 315-448-8238 Skaneateles Gate House: 315-448-8366
24/7 Emergency Services: 315-448-8360
The mailing address for water bill payments is P.O. BOX 5268, BINGHAMTON, NY 13902-5268. Make checks/money orders payable to City of Syracuse Water Department.
Water bills can also be paid by telephone using a credit card at: 1-315-990-9200.